This page is designed to answer frequently asked questions and help you to resolve problems you may have with using the Xie Tian Hai site, finding products and making purchases from our online store.
If you have a question that is not answered here on this page please feel free to visit the Contact Us to email us our call the toll-free number listed at the top and bottom of this page.
If you wish to order additional items you may click any of the links at the top or left side of the page to continue shopping. You may return to the shopping cart page or begin checkout at any time by clicking the links at the top right of the page.
Step 2) After you have added all of the items you wish to order to your shopping cart, just click the checkout link at the top right of the page (in the drop down menu if you are using a smartphone) and provide us with your billing address, choose a shipping method and enter your payment information.
Step 3) During the checkout process you may choose a different shipping address before confirming your order. Once you have verified all of the information for your order is correct, simply press the confirm order button to complete your order. You will receive an order confirmation email immediately after completing your order. If you do not receive an order confirmation email within one hour please contact us to confirm your order was successfully processed.
PayPal members may choose PayPal Express Checkout by selecting that option on the shopping cart page, which will send you directly to PayPal.com where you may make your payment on their secure site.
Xie Tian Hai is a division of the American company Dragon Artworks LLC., so you can rest assured you are dealing with a legitimate business based in the United States of America. We are a family owned and operated business based in Florida.
Dragon Artworks LLC. was founded in 2008 by James Turner, a co-owner of Web Central Ltd, which has been doing business online and offline since 1998. Because of our sound business policies and professional customer support we have succeeded where countless other Internet companies have failed.
Xie Tian Hai accepts secure Visa, MasterCard, Discover or American Express credit card payments on this website or PayPal Members may choose PayPal Express to pay with any major credit card at PayPal.com. We also accept personal and business checks from our customers in the United States.
Xie Tian Hai currently offers United States Postal Service shipping services within the United States and to many other countries. UPS shipping is also available to our customers in the United States. Please visit our Shipping & Returns page for detailed information on our shipping and returns policies.
We offer a 30 day money-back guarantee on all purchases (excluding custom orders). Please visit our Shipping & Returns page for detailed information on these policies.
The Xie Tian Hai website uses industry standard SSL technology to encrypt all personal and financial information you provide during you visit to this site. We are so confident that our website is secure that we offer a Safe Shopping Guarantee.
All pages requesting personal or financial information are secured. You may verify the security of our website by placing your mouse pointer over or clicking the closed lock in the address bar at the top of your browser during checkout or when signing up for an account.
The SSL encryption technology used by this site is the same technology used to protect your information on virtually every trusted site on the Internet. We also have in place additional security measures and practices designed to provide a safe shopping experience for our customers.
The best way to get a discount coupon is to sign up for our newsletter. Our newsletter subscribers are normally the first to receive notice of special offers, upcoming sales and the grand opening of new websites. At times we also offer discount coupons to loyal customers, who have placed large or multiple orders, though that is not always the case and depends on the quantity and type of product/products ordered.
If you have any questions about our discount coupons or would like to ask if any are currently available you may contact us via email by visiting the contact us page or call the toll-free number posted at the top and bottom of every page.
You may visit DragonArtworks.net to learn more about Dragon Artworks LLC., the company that owns ththe Xie Tian Hai website and to view a list of all of the websites we currently own and operate.